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FAQ - aaa plantation shutters


What’s plantation shutter ?

Plantation window shutters are so named because of their similarity to the external wooden window shutters that were found on American Plantations, to prevent the heat from filtering into the internal rooms of the house.

Now used predominantly inside the home, Internal plantation shutters add an elegant, classic look to a room’s décor, offering privacy, ventilation and lighting versatility.

Can we use shutters outdoor ?

Yes, with our Polyeco and Polyelite, you can install outdoor and under cover. They are highly water resistant. If you need a water tight, then we can apply silicone in and around key parts, but it will reduce the product lift time for purely outdoor use.

Do Plantation Shutters offer black out ?

A huge amount our work involves shutters in bedrooms and nurseries, without any concerns regarding light. We would never suggest that our shutters are 100% blackout (due to tolerances required for slat movement and the opening and closing of panels) but they aren’t far off!

We would recommend a black out roller blind in front of your shutter, so you can reach a 95% black out. Please talk to us, or visit the Roller Blind page

How to Order ?

1st thing is you need a quote before you order anything from us, just go to quote page, and we will recommend your what shutter is good for you once you answer three simply question
2nd we will generate a instant pdf quote online and send to your email address, with a unique quote reference no.
3rd , if you happy with quote, just contact us with quote reference no, then we can arrange you to either come to us for a full product tour in our showroom or we can certainly come to you, show you samples and conduct onsite measurement

Or you may more than welcomed to arrange us to quote and measure at same time at your place, or in our showroom, just book an appointment online

How to Measure ?

You may check each of you window measurement by yourself for quote purpose, does not have to be 100% accurate, because we always do check measure afterwards at your home

Inside Recess Mount

This is the measurement you need to make if the shutters need to fit inside the window recess. Measure the width and the drop in three different positions ensuring you provide us with the smallest measurement




Outside Face Mount
This is the measurement you need to make if the shutters need to hang outside the recess overlapping the window. Decide how much you wish to overlap the recess at each side, we recommend at least 7.5cm at each side as well as the top and bottom so as to minimise as much external light as possible.

Measure the width and the drop in three different positions ensuring you provide us with the smallest measurement.

How long does it takes ?

For our polyeco shutter which takes average 10 days to make and install, For polyelite and basswood, it will take about 6 to 8 weeks. You are expected to have some delay during peaking season between Nov to April,

What’s the in-store consultation ?

We highly recommend you come to us, and see our products in our showroom where we offer full product options. If you wish to get exact quote, pls bring your draft, window dimension or pics anything together.

To be a time wise, you may need to book an free appointment online for 60mins exclusively face to face consultation. However you can always pop in, and we will service you in between other appointments

Showroom opens Mon to Fri 10am to 5pm ,and weekend by strictly appointment only

Can you come to my home ?

Yes in case you could not make to our showroom, we can always come to you, so we can have eyes on your windows and hands on the measurement to give you exact quote on site.

We will also show your samples and pics on our iPad, and help you design shutters best for your windows layout

Pls book online for 90mins free in-home consultation, pls be aware the weekend may be fully booked out.

Do you service Australia wide ?

We only supply customers in Melbourne VIC only. If you are in Ballart, Geelong, Bendigo areas, pls do contact us 1st

Which is best way to contact your guys ?

You can either call, or live chat with us, or simply book online for an in-home or in-store consultation.

Do you offer payment plan service ?

Yes we will have finance up to 24 month interest free payment plan available, just see finance page for more information

After Care

Here are few tips to look after your shutters:
Dust regularly. We recommend wipe with a damp cloth.
When closing the slats, use the tilt rod whenever possible with an up and down motion, not an outward pulling motion.
To close the slats completely, close them in the up position. Be sure to close the slats before opening panels. Failing to do this will cause the slats to “pinch” and could cause damage.
When physically closing the panels, line up the leading edges. Panels that aren’t closed properly and lined up will eventually settle in the slightly skew shape.
If over time you feel the slat movement has become slack, look down the side of each panel and you will see a tension screw. Simply use a Phillips head screwdriver to adjust the tension as needed, being careful not to overtighten.
Do not try and take the shutters down yourself. This will negate the warranty. If you require them to be taken down, please contact us to discuss the next steps.
Do not repaint – shutters are sprayed pre-assembly and repainting will clog up moving parts.Some heading


We warrant that our shutters will be defect free in materials or workmanship for as long as the original purchaser owns the shutters, subject to below, provided that such products were properly installed; and such products were made or assembled exclusively from original materials and components. Any resale or other transfer of the product and/or materials voids this warranty.

This warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall Plantation Shutters be liable for incidental or consequential damages, or for any expense associated with such damages. Repair or remakes of defective products is the sole remedy under this warranty and in no event shall Plantation Shutters be liable for costs to remove and/or reinstall the product. Repairs will be made only with like or similar parts. This warranty does not include shipping charges or the cost of labour involved for measuring and installation.

This warranty does not cover any condition of or damage to the shutter or window, from unauthorized repairs, accidents, alterations, misuse, abuse, act of God, motorized devices, wear and tear or failure to follow our instructions with respect to measurement, installations, cleaning or maintenance. Improper, inappropriate or unauthorized replacement parts, repairs or maintenance voids this warranty. This warranty excludes all liability for removal of the shutter and reinstallation in the same or another window, or damage to the window frame, glass or any other portion of the window. Due to manufacturing, natural variations in colour, grain and texture in these products, Plantation Shutters is not able to guarantee exact matches to samples, nor are they able to guarantee exact matches on subsequent orders. Returns cannot be authorised due to these normal variations.

All other warranties, both express and implied, are expressly disclaimed. This warranty excludes all liability for consequential or incidental damages for any cause whatsoever.

Colour Fastness – 3 years
Structure – Basswood 3 years, Polyeco & Polyelite 10 years
Hardware – 3 years
Stainless Steel Hardware – 3 years

Visit Our Showroom

For all your shutter and blind needs or we come to you home for free check measure and quote.